FAQ

 1. How fresh is the coffee?

Once we receive your order, we will roast it within 24 hours and ship it so your coffee arrives to you as fresh as possible. 

2. How long will it take for me to receive my order?

Perth metro orders placed before 11am will receive their order next business day, after 11am it will be within 2 business days for delivery. The rest of the country will be between 3 and 6 business days, unless you select Express Shipping at the checkout. Express shipping will arrive within 1-2 business days in capital cities or within 3 business days elsewhere depending on Australia Post's terms. Our shipping is via Australia Post or Aramex Couriers within Perth Metro. 

3. When will my pick up order be ready?

All orders placed by 11am will be roasted the same day and be ready for pick up from 7am the next day during our business hours. Orders placed after 11am will be roasted the next day for pick up the following business day. A confirmation email or text message will be sent once your order is ready for collection.

4. How much is shipping?

All orders under $38 in Western Australia have have a flat rate of $5.00 and free Express Shipping of $38 and over, while Express Shipping will cost just $5.00 for orders under $38.

For the rest of Australia, orders under $38 are $7.50 Standard shipping is free over $38 and Express Shipping is an extra $2. 

All orders Australia wide have free Express Shipping for over $75.

5. I want to sign up and become a customer but I can't seem to find where to do it?

Once you have placed your first order with us, you will be asked if you would like to join. This means you don't have to enter your details more than once, making signing up even easier.